Privacy Policy

This Privacy Policy governs the use of the Maritime Rides & Eats mobile application (the "App"), developed and operated by Maritime Rides & Eats (referred to herein as "we", "us", or "our"). The App provides ride-booking and food delivery services in the Maritime provinces of Canada.

By downloading, installing, or using the App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

Last updated: August 23, 2026

We collect the following types of personal information:

Account Information: Full name, email address, phone number, and optional profile photo when you create an account.

Location Data: Precise GPS location and pickup/dropoff addresses when you book a ride or place a delivery order. Real-time location is collected during active rides for tracking, driver matching, and safety features.

Payment Information: Payment is processed securely by Stripe. We do not collect or store your full credit/debit card number on our servers. Stripe may store a tokenized reference to your payment method.

Ride & Order History: Past rides, delivery orders, ratings, reviews, loyalty points, and referral codes.

Driver Information: For driver accounts: driver's license number, vehicle make/model/year/color, license plate, and background check status. Driver documents (license, vehicle registration, insurance, police record check) are collected for verification purposes.

Emergency Contact Information: Names and phone numbers of contacts you voluntarily add for ride-sharing and safety alert features.

Messages: Messages exchanged between passengers and drivers during active rides.

We collect your information through the following methods:

• Directly from you when you register, book a ride, place an order, or update your profile
• Automatically from your device when you use the App, including GPS location data during active rides
• From third-party services such as Stripe (payment processing) and Google Maps (location and places data)

We obtain your consent before collecting personal information. Location data is collected only while the App is in use during an active ride or order, and you can revoke location permission at any time through your device settings.

We use your personal information for the following purposes:

• To provide ride-booking and food delivery services
• To match passengers with available drivers and deliveries with drivers
• To process payments securely and issue receipts via Stripe
• To send ride confirmations, status updates, and order notifications via email and push notifications
• To enable real-time ride tracking and safety features (SOS alerts, shared ride tracking with emergency contacts)
• To verify driver identity and conduct background checks
• To maintain loyalty points and referral programs
• To provide customer support and resolve disputes
• To comply with legal obligations and prevent fraud

We share your information only as necessary to provide our services:

• Drivers receive passenger name, phone number, pickup address, and dropoff address for assigned rides and deliveries
• Restaurants receive order details, delivery address, and customer phone number for food orders
• Passengers receive driver name, vehicle details, and license plate for assigned rides
• Emergency contacts may receive tracking links when you choose to share a ride

Third-Party Service Providers:

• Stripe — processes all payments securely. Stripe is PCI-DSS compliant and handles card data under its own privacy policy. We do not store full card numbers. (Stripe Privacy Policy)
• Google Maps Platform — provides map rendering, geocoding, and places autocomplete. Google receives location queries under its privacy policy. (Google Privacy Policy)

We require all third-party service providers to maintain privacy and security standards consistent with applicable data protection laws. We do not sell your personal information to third parties.

We retain your personal data as follows:

• Active accounts: Data is retained for as long as your account is active
• Ride & order history: Retained for up to 7 years for accounting, tax, and dispute resolution purposes
• Driver documents: Retained for the duration of the driver relationship plus 3 years for liability purposes
• Location data: Real-time location is only collected during active rides; historical location data is deleted after 90 days
• Messages: Ride messages are deleted 30 days after the ride is completed

You may delete your account at any time from the Profile page in the App. Account deletion removes your ride history, saved locations, emergency contacts, loyalty points, and profile information. Some data may be retained for an additional period as required by law, for legal proceedings, or for safety and fraud prevention purposes.

You have the following rights regarding your personal data:

• Access — Request a copy of your personal data
• Correction — Correct inaccurate or incomplete information
• Deletion — Request deletion of your account and associated data
• Withdraw Consent — Revoke consent for data collection at any time by deleting your account or adjusting device permissions (location, notifications) in your device settings
• Opt-Out — Opt out of non-essential communications (order and ride status notifications are essential and cannot be disabled)

To exercise any of these rights, use the in-app account deletion feature or contact us at the email associated with your account. We will respond to your request within 30 days.

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (TLS/HTTPS) between the App and our servers
• Secure payment processing via Stripe (PCI-DSS compliant)
• Role-based access controls limiting data access to authorized personnel only
• Row-level security policies on all user data
• Driver background checks and identity verification before approval

Safety features include SOS alerts, ride sharing with emergency contacts, and real-time ride tracking. Despite these measures, no method of transmission over the internet is 100% secure.

The App is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it. Drivers must be at least 18 years of age and hold a valid driver's license.

Your data is stored on servers located in Canada and the United States. By using the App, you consent to the transfer of your data to these jurisdictions. Third-party providers (Stripe, Google) may also process data in their respective jurisdictions in accordance with their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App and updating the "Last updated" date above. We encourage you to review this policy periodically. Your continued use of the App after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• App: Maritime Rides & Eats
• Email: Contact through the email associated with your account or via the in-app support feature
• Region: Maritime provinces, Canada (Nova Scotia, New Brunswick, Prince Edward Island)

This Privacy Policy complies with the Google Play Store User Data policy and Apple App Store App Privacy requirements.